Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use Filmbet services.
Introduction
This Privacy Policy outlines how GoTop PLC ("we," "us," or "our") collects, uses, and protects your personal information when you use the Filmbet service ("Service"). We are committed to protecting your privacy and ensuring the security of your personal data.
By using our Service, you consent to the practices described in this policy. We encourage you to read this policy carefully to understand how we handle your information.
Our Commitment: We never sell your personal data to third parties. Your trust and privacy are our top priorities.
Key Definitions
Understanding these terms will help you better comprehend our privacy practices:
- Personal Data: Information that identifies you, such as your name, email address, phone number, and payment information
- Usage Data: Automatically collected information about your interaction with the Service, including IP address, browser type, and browsing history
- Cookies: Small text files stored on your device to enhance your browsing experience and analyze usage patterns
- Device Information: Details about the device you use to access our Service, including device type, operating system, and unique identifiers
Data Collection
We collect information in the following ways:
Information You Provide
- Account registration and profile information
- Payment information for subscription and rental services
- Communications you send to us (emails, support tickets, feedback)
- Survey responses and user research participation
Information Collected Automatically
- Device information and browser type
- IP address and location data
- Usage patterns and viewing history
- Cookies and similar tracking technologies
How We Use Your Data
We use your information for the following legitimate purposes:
- Service Provision: To provide, maintain, and improve our streaming service
- Account Management: To create and manage your Filmbet account
- Communication: To send service updates, billing notifications, and respond to inquiries
- Personalization: To recommend content based on your viewing preferences
- Security: To protect against fraud and ensure platform security
- Legal Compliance: To comply with applicable laws and regulations
Data Retention and Deletion
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Account Data: Retained while your account is active and for 3 years after account closure
- Payment Information: Retained for 7 years for tax and accounting purposes
- Usage Data: Anonymized after 2 years for analytics purposes
- Communication Records: Retained for 2 years for customer service purposes
You have the right to request deletion of your personal data at any time, subject to legal retention requirements.
Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption: All data transmission uses SSL/TLS encryption
- Access Controls: Strict access controls and employee training
- Regular Audits: Periodic security assessments and vulnerability testing
- Data Centers: Secure, compliant data centers with physical security
- Incident Response: 24/7 monitoring and rapid incident response
Important: While we use industry-standard security measures, no method of data transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.
Your Privacy Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (right to be forgotten)
- Portability: Request transfer of your data to another service
- Restriction: Request limitation of how we process your data
- Objection: Object to processing based on legitimate interests
Children's Privacy
Our Service is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you use.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements:
- Updates will be posted on this page with a revised "Last Updated" date
- Significant changes will be communicated via email or in-app notifications
- Your continued use of the service after changes constitutes acceptance
- We encourage you to review this policy periodically
How Your Data Flows Through Filmbet
Your data is collected securely, processed for service improvement, and protected with industry-leading security measures. We never sell your data and only share it when necessary for service provision or legal compliance.