Frequently Asked Questions

You can enjoy Filmbet on a wide range of devices including smartphones, tablets, smart TVs, laptops, and desktop computers. Our platform is compatible with iOS, Android, Windows, macOS, and popular smart TV platforms. Download our mobile app for the best experience on the go!

Absolutely secure! We partner with industry-leading payment processors that use bank-level encryption and security measures. Your payment information is never stored on our servers and all transactions are protected by SSL encryption. We accept major credit cards, mobile payments, and local banking options.

We offer flexible subscription plans to fit your needs:
• Basic Plan: Access to standard definition movies for 99 ETB/month
• Standard Plan: HD streaming + 2 device streaming for 199 ETB/month
• Premium Plan: 4K Ultra HD + 4 device streaming for 299 ETB/month
• Free Plan: Limited access to selected movies with ads
All plans include unlimited streaming and can be cancelled anytime.

Yes, absolutely! You can cancel your subscription at any time through your account settings. Once cancelled, you'll continue to have access to your subscription until the end of your current billing period. You won't be charged for the next billing cycle, and you can reactivate your subscription anytime.

Filmbet offers an extensive library including:
• Latest Hollywood blockbusters and indie films
• Ethiopian movies and Amharic-dubbed content
• International cinema from around the world
• Classic movies and timeless favorites
• Documentaries and educational content
• Kids-friendly movies and family entertainment
• Exclusive original content produced for Filmbet

Yes! Premium subscribers can download select movies and TV shows for offline viewing on our mobile apps. Downloaded content is available for up to 30 days and can be watched within 7 days of download. This feature is perfect for travel or areas with limited internet connectivity.

For optimal streaming quality:
• SD (480p): 3 Mbps minimum
• HD (720p): 5 Mbps recommended
• Full HD (1080p): 10 Mbps recommended
• 4K Ultra HD: 25 Mbps recommended
Our adaptive streaming technology automatically adjusts quality based on your connection speed.

Device limits vary by your subscription plan:
• Basic Plan: 1 device
• Standard Plan: 2 devices
• Premium Plan: 4 devices
You can manage your connected devices in your account settings and remove devices as needed.

Try these troubleshooting steps:
1. Check your internet connection - Ensure stable connection
2. Restart your device - Simple restart often fixes issues
3. Clear cache and cookies - Browser-related issues
4. Update your app/browser - Ensure latest version
5. Try different device - Test on another device
If issues persist, contact our support team with your device details.

To reset your password:
1. Go to the login page and click "Forgot Password"
2. Enter your registered email address or phone number
3. Check your email/SMS for the reset code
4. Enter the code and create a new password
5. Log in with your new credentials
For security, reset links expire after 24 hours.

You can update your account information anytime:
1. Log in to your Filmbet account
2. Go to "Profile" or "Account Settings"
3. Update your personal information, email, or phone number
4. Save your changes
5. Verify any email or phone changes if required
All changes are saved securely and take effect immediately.

We offer refunds under certain circumstances:
• Technical Issues: If you experience prolonged service outages
• Billing Errors: Incorrect charges or duplicate billing
• Account Issues: Unauthorized account access
• Content Problems: Movies not loading due to our server issues
Refund requests must be submitted within 7 days of the charge. Contact our support team for assistance.

We're here to help! Reach out to our support team through:
• Email: support@filmbet.net (24-48 hour response)
• Phone: +251 XXX XXX XXX (Mon-Fri, 9AM-6PM EAT)
• Live Chat: Available on our website (Mon-Sun, 8AM-10PM EAT)
• Contact Form: Submit detailed queries through our contact page
• Help Center: Browse our comprehensive knowledge base
Our average response time is under 4 hours during business hours.